FAQ
What are the delivery methods and times?
We ship your orders via Colissimo, Mondial Relay, and Colis Privé . The average delivery time is 7 business days from the date your order is confirmed.
Do you ship internationally?
Yes, we deliver throughout Europe as well as to the French overseas departments and territories .
How can I track my package?
As soon as your order is shipped, you will receive a tracking number by email. This will allow you to track your package in real time on the carrier's website.
What is your return policy?
If an item is not suitable, you have 15 days after receipt to return it to us. Returns are free .
What are the refund processing times?
Once the return is validated, the refund is made within a maximum of 35 days to the payment method used for the purchase.
What happens if my parcel is lost or if an item arrives damaged?
No worries. If your package is declared lost by the carrier or if you receive damaged items, we will issue a full refund for your order.
What payment methods are accepted?
We accept payments by Credit Card, Visa, MasterCard and PayPal .
Is online payment safe?
Yes, the security of your information is our priority. All transactions made on our site are secured using SSL encryption technology, guaranteeing the confidentiality of your banking details.
Do you provide personalized quotes?
No, we do not offer personalized quotes. The prices charged are those displayed directly on our website.